Hot 20's Privacy Policy – Your data, our responsibility

Hot 20, the online betting and gaming platform ("Hot 20", "we", "us"), has established this Privacy Policy ("Policy") so you can clearly understand how we collect, use, store, and protect your personal data.

This Privacy Policy applies to the hot20.app website, mobile application, and all digital services provided by hot 20. By creating an account or using any of our services, you are considered to have agreed to this Privacy Policy.

Hot 20 believes that transparency and trust are the foundation of a healthy relationship between users and the platform. That's why we've presented this Privacy Policy in clear, straightforward language — so every user has a complete understanding of how their data is handled.

Hot 20 collects two types of information from you — information you voluntarily provide and information automatically collected while you use the platform. Details are outlined below:

Personal identification information

• Full name & date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Current address & country of residence
• Occupation & Source of Income (where applicable)

Financial information

• BKash, Nagad, or Rocket account number
• Bank Account Details (for withdrawals)
• Transaction history and amounts
• Payment method & date

Automatically Collected Data

• IP Address & Device Type
• Browser type & operating system
• Platform Activity Logs & Timestamps
• Betting history and gaming patterns
• Login Date, Time & Location

Hot 20 collects your information through several methods. Each method is transparent and based on your consent.

• Direct Registration: Information you provide directly when creating an account.
• KYC Process: Documents and information uploaded during identity verification.
• Payment Processing: Data received from the payment gateway during deposits or withdrawals.
• Customer Support: Information provided when contacting us via live chat or email.
• Cookies & Tracking: Information collected automatically while you use the website or app.
• Third Parties: Information received from identity verification services or fraud prevention systems.

Hot 20 uses your information only for specific, legitimate purposes. No information is used beyond its intended purpose. How we use your data is detailed below:

• Account Management: For login, security verification, and account protection.
• Identity Verification: To fulfil age verification and KYC legal requirements.
• Payment Processing: To process deposits and withdrawals securely.
• Customer support: To resolve your issues quickly and effectively.
• Fraud prevention: To detect suspicious transactions and money laundering.
• Legal Compliance: To meet regulatory requirements and comply with court orders.
• Service improvement: Analytics to improve and enhance the platform experience.
• Responsible Gaming: To identify unusual gaming patterns and offer appropriate support.

Hot 20 treats the privacy of your information with the utmost seriousness. We only share your data in the specific circumstances and conditions outlined below:

Data is shared when:

• Payment Partners: Minimum necessary information shared with payment gateways including bKash, Nagad, and Rocket for processing deposits and withdrawals.
• KYC Providers: Specific documents shared with licensed verification services for identity verification.
• Legal Obligation: In cases involving court orders, regulatory authorities, or government investigations.
• Fraud prevention: With industry-related organizations to detect organized fraud or money laundering.

Data is never shared:

• With advertisers or marketing agencies.
• Without your consent to social media platforms.
• To any third party for commercial purposes.
• To any individual or organisation without your explicit consent.

Hot 20's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

Types of cookies we use:

• Essential Cookies: Required for managing login sessions, security, and core platform features. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand which parts of the platform are most used. Data is anonymised.
• Security Cookies: To detect fraud and automated bot activity.

You can manage optional cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working correctly.

Hot 20 retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal obligations.

Once the retention period expires, data is securely and permanently deleted or anonymised. If you request account closure, all your personal data will be deleted once the legally required retention period has ended.

As a Hot 20 user, you have specific rights over your personal data. We are committed to respecting and upholding those rights.

• Right of access: You may request a full summary of the information we hold about you. We will provide a complete data list within 30 days.
• Right to rectification: If any of your information is incorrect, you may request a correction. Submit your request with the necessary supporting documents and it will be updated within 7 business days.
• Right to erasure: You may request deletion of your data beyond what is required by law. Once your account is closed and the applicable retention period expires, your data will be permanently deleted.
• Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
• Right to portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your information for specific purposes, particularly in the case of marketing communications.

Hot 20 is an adults-only betting and gaming platform. We do not knowingly collect any information from anyone under the age of 18.

• Date of birth is verified at the time of registration.
• A government-issued ID is required to confirm age as part of the KYC process.
• If a minor's account is identified, it will be immediately closed and all associated data deleted.
• Parents or guardians may request the removal of their child's data if it has been submitted to Hot 20.

Hot 20 may update this Privacy Policy from time to time. Changes may occur due to legal requirements, addition of new services, or security improvements.

• Registered users will be notified by email in advance of any significant changes.
• The date of any update will be noted at the top of the page under "Last Updated".
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you disagree with any changes, you may request to close your account.
• Requests for previous versions of the policy will be sent via email.

We recommend visiting this page regularly to stay up to date with our latest policy. The most current version of hot 20's Privacy Policy will always be available here.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated privacy team.

• Email: support@hot20.app (Subject: "Privacy Request")
• Response Time: Typically within 7 business days.
• Live chat: Log in to the platform and speak directly with our support team.

If your complaint remains unresolved or you are not satisfied with our response, you may file a complaint with the relevant data protection authority. hot 20 is obligated to cooperate with all legitimate investigations.